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Two years ago, Grey, formerly called Aboki Africa, launched to make globalisation easier for everyone. More than that, we’ve brought a lot of African freelancers, remote workers, and digital nomads along with us on this journey.
If you started using Grey before the rebrand in February 2022, you’re one of our oldest users. You probably wonder or have asked a customer support agent about the safety of your money.
With over 150k users, be assured that you’re in the great company of other freelancers who trust our service. From your signup process to your foreign account creation and transactions, here are a few steps we’ve taken to protect you:
When you create a new Grey account, you must verify your email and state your occupation and identity by verifying a valid Government ID.
Verifying your KYC helps us prevent financial fraud, terrorism financing, money laundering, identity theft, and other malicious intent or financial crimes.
It also helps us understand your needs and how to serve you better. Your KYC protects both you and Grey from falling victim to fraud.
After the signup process, you can enable the 2FA option (either via an authenticator app or SMS).
This ensures that you can have security at login or sign-in. We recently introduced 2FA for withdrawals, and this is for you to have an extra layer of protection while performing withdrawals or sending funds to new or saved beneficiaries.
On the mobile app, after you sign in with your email and password, you must compulsorily set a four-digit PIN which helps ensure that your Grey app access is personalised and secure.
Start protecting your finances by turning on your Grey 2FA here.
Recommended Reading: How to Set Up Two-Factor Authentication on Your Grey App
This feature allows you to see all devices where your Grey account is currently logged in. Both on the mobile and web app. You can remove any suspicious or unwanted devices to protect your account. This will prevent and avoid future unauthorised access.
The Bottom Line
Here is some of the security measures we’ve implemented to protect your money, privacy, and data on Grey. There’s also what can you can do to protect your account;
Our Verified Channels of communication are
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