Hello world, meet Grey: A note from Our CEO

Everything we do at Grey is aimed at making it easier for you to make global payments.

We’re excited to announce that Grey now supports Canadian dollars (CAD) payments, which means you can send money to Canada directly from your Grey account via Interac e-Transfer.

You can pay freelancers, send money to family, or make cross-border payments to Canadian businesses right from your phone.

What exactly does this mean for you?

Send money to Canada easily‍

Because we’ve integrated with Interac e-Transfer, you can send money directly to any Canadian bank account. You’ll only pay a flat $3 fee, regardless of how much you’re sending.

Expand your global operations with less friction

‍CAD joins our growing list of supported currencies, giving you more flexibility when operating across borders.

No additional setup required

‍It’s the same Grey account you already have. Sending CAD works exactly like sending any other currency through Grey. There’s no confusion about exchange rates and no need for the recipients to sign up for anything.

How does sending CAD work with Grey?

We’ve kept things simple. Here’s how to send Canadian Dollars using Grey:

1. Log in to your Grey account.
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2. Click “Send”.

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2. On the “Send Money” tab, select “Send via Interac”.

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3. Select Canada as the destination and choose CAD as the currency.

4. Enter the recipient’s details and confirm the transfer.

Enjoy global payments with Grey

At Grey, our mission is to make globalisation work for everyone. Supporting payments in Canadian Dollars takes us closer towards achieving that goal.

We want more freelancers, businesses, and remote workers to operate internationally without friction.

More currencies, more countries, and more ways to manage money across borders, that’s where we’re headed.

Open a free Grey account today, or download the app to get started.

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We built Grey to make it easier for people and businesses to receive, manage, and spend money across borders.

With Grey, you can hold foreign currencies, convert between them, spend with a linked card, and send money internationally, all from one platform.

But when it comes to financial services, the important question of trust always comes up.

If you’re considering using Grey to receive payments, hold foreign currency, or manage international transactions, it’s completely normal to ask questions.

Here’s a clear breakdown of how Grey works and the systems we put in place to keep your money and data secure.

Is Grey safe?

Grey is a fintech platform that provides multi-currency accounts and payment infrastructure. We’re not a bank, and it’s important to be clear about that upfront. You can hold USD, EUR, and GBP, convert between currencies, spend using cards, and withdraw funds to your local bank account.

As a financial service provider, we operate within compliance frameworks designed to protect users and ensure accountability. These include:

• KYC (Know Your Customer) requirements
• AML (Anti-Money Laundering) regulations
• Ongoing transaction monitoring and compliance checks

These frameworks are standard across the financial industry and are essential for preventing fraud and illegal activity.

We also work with regulated partner institutions to provide our services.

Website and app security

We designed Grey primarily for online and in-app use, so we built security into every layer of the experience.

To open an account, you must complete a verification process and set secure login credentials. Once active, your account is protected with:

• Two-factor authentication
• Device-level security (such as biometrics)
• Continuous system monitoring

Behind the scenes, we run security checks and monitoring systems to detect and prevent suspicious activity.

On your end, you can:

• Monitor transactions in real time
• Freeze or unfreeze cards instantly
• Manage multiple cards for different use cases
• Track balances across currencies

These features give you transparency and control over your finances.

Is it safe to send money with Grey?

Yes, Grey is safe for sending money internationally.

To make a transfer, you need to verify your account first. This ensures that all transactions are tied to verified identities, reducing the risk of fraud.

Your payments are processed through secure financial networks, and you can track the transactions within the app.

If you need help with anything, you can reach out to support@grey.co for assistance with transactions or account-related issues.

Is it safe to leave money in your Grey account?

When you hold funds in your Grey account, they aren’t mixed with our operational finances. Instead, we hold them with regulated partner institutions in segregated accounts.

This means:

• Your money always remains separate from company funds
• Your funds are available when you need them
• You can convert, spend, or withdraw at any time

Unlike traditional banks, Grey does not use customer funds for lending. Our focus is on enabling access, movement, and control of money, not leveraging deposits.

Also read: Why creators move away from Payoneer and PayPal

Why does verification matter?

Why do you need to submit identity documents, proof of address, and sometimes additional information about income sources or business activities?

The answer is regulation. Financial services are legally required to verify the identity of their customers. This is KYC (Know Your Customer) compliance, designed to prevent money laundering, fraud, and other financial crimes. Every legitimate bank, fintech platform, or payment processor must do this.

When we ask for your ID, proof of address, or business documentation for Grey Business, we’re complying with the law and keeping you safe.

Also read: How to budget in foreign currencies using the Grey card

Where does Grey Business fit in?

We designed Grey Business for SMEs, agencies, startups, and growing teams that need proper business-level financial infrastructure for international operations.

This way, there’s a clearer separation between personal and business finances, which is important for accounting, tax compliance, and professional credibility.

For businesses, compliance and structure matter even more than for individuals. You’re managing company funds, potentially with partners, investors, or regulatory obligations. With this reality in mind, Grey Business offers USD and USDC accounts, bulk pay outs in multiple currencies and access to multiple virtual USD cards.

Also read: Meet Grey Business: the growth engine for global finances

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When Grey might not be the right fit for you

If you need traditional banking services like loans, mortgages, or overdrafts, we don’t provide those. Our focus is on multi-currency accounts and payments, not full-service banking.

If you operate entirely in one currency and never deal with international payments, Grey probably isn’t necessary.

If you’re uncomfortable with digital-only financial services and prefer in-person banking, Grey won’t suit you. You can mange everything through the app and our 24/7 online support.

So, is Grey legit and safe?

Is it legit? Yes. Is it safe? Yes

The question shouldn’t be whether Grey is safe in some absolute sense, it’s whether it’s the right tool for your needs. If you’re managing foreign currency, receiving international payments, or running a business with cross-border operations, Grey is perfect.

Trust takes time to build, and that’s fair. Start small if you’re cautious. Use Grey for one payment, see how it works, and decide from there.

Open your free Grey account or explore Grey Business if you’re ready to manage international payments with proper infrastructure behind them.

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If you make a lot of money transfers, you’d have an idea of how exchange rates can make you gain or lose money. Lately, they’ve been fluctuating a lot, especially in the Nigerian market. This is why it can cause a dent in your conversion and money transfer plans.

Because of how important this is to our users, our product team has come up with a great way to keep track of Grey's real-time exchange rates. This way, you can compare and track rates before your transactions.

In this post, we’ll show you how to find our rates page on Grey and how to make exchange rates work for you.

Why you should track exchange rates

Tracking market exchange rates are very important because they help you plan and better strategize your money transfer plans - especially when they are cross-border payments.

Perhaps the most apparent reason to track exchange rates is to get the best market rates. Since rates go up and down often, you need to know when the right window is to make a swap.

For example, if you want to convert your GBP to NGN, you need to swap when the exchange rates are higher. If you swap when it’s lower, you’d be losing out on some NGN you could have earned during that conversion.

Another reason is to be able to make the right estimates during your budgets. If you are sending money abroad frequently, especially for business, you need to know if there’ll be any price changes. Tracking rates will help you know how much you need to spend for that transaction and what you’d need to factor in for surprise costs.

In general, tracking exchange rates will help you avoid any potential losses during currency conversions as well as reduce any risks involved in your foreign transactions.

Also Read: Factors that Affect the Prices of Exchange Rates

How to see exchange rates on Grey

Before making your currency conversions, here’s how you can see Grey exchange rates. These rates cut across all accepted currencies on Grey, and they are updated in real-time in line with parallel market rates.

On website

• Log into your Grey account on the web app
• On the top right of your screen, click on “See our rates”

• You’ll see the dropdown of our rates across all accepted currency pairs.

On mobile

• Log in to your Grey mobile app
• On the bottom right of your screen, tap on the ‘More’ button
• Scroll down to the ‘Others’ Category
• Tap on ‘See our rates’
• You’ll see a dropdown with our rates across all accepted currency pairs

PS: Please keep in mind that you have to be signed in to your Grey account to see this page.

Make our exchange rates work for you

Grey has one of the best exchange rates available in the market. With competitive fees, you can be sure to get the best deals on your instant currency conversions. Since we know how exchange rates can affect businesses, we hope our rates page helps you make better financial decisions.

Create a Grey account and start enjoying all the tools and rates available to make your international payments better.

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Y Combinator backed startup fintech Grey has expanded its services to India, now offering almost instant rupee payouts to serve Indians earning from international sources—from freelancers and entrepreneurs to students and expats sending money home, receiving  support from family and managing cross-border finances.

The product expansion positions Grey, a US-licensed fintech, that serves over 2 million users across 50+ countries, as a major player offering comprehensive global banking services specifically designed for India’s digitally connected workforce, providing instant access to USD, EUR, and GBP accounts alongside local rupee conversions.

India processes over $125 billion in annual remittances, more than any country globally, yet most recipients still wait 3-5 business days and pay 3-7% in hidden fees for international transfers.

“Traditional banks treat international payments like it’s still 1995,” said Idorenyin Obong, Grey’s CEO, who spent time in Bengaluru meeting users “I talked to a freelance designer who was losing ₹15,000 monthly just on conversion fees and delays. That's serious money.”

The timing reflects India's growing global economic integration. The country has the world's largest freelance market with over 15 million freelancers and approximately 3 million remote workers employed by foreign companies. Most still rely on traditional payment methods with multi-day delays, despite having clients primarily based in the US, UK, Australia, Europe, and South America.

Grey's approach differs by providing users with actual US, European, and UK bank account details, allowing international clients to pay as if hiring locally, then instantly converting funds to rupees on the recipient's end.

"We're not just another remittance app," Obong explained. "We're giving Indians the same financial infrastructure that Americans and Europeans have which is instant access to global money."

The launch positions Grey directly against established players in India, a market where cross-border payment companies have struggled with regulatory complexity and local banking partnerships.

Indian users can sign up immediately at grey.co. The service supports payouts from 170+ countries and includes virtual USD debit cards and USDC cryptocurrency deposits and payouts.

About Grey

Grey is at the forefront of providing secure and convenient global banking solutions to meet the needs of customers and businesses. Grey holds a Money Service Business license from FINTRAC in Canada, and FinCEN in the USA, and our primary focus is emerging markets. Our range of services enables individuals and businesses to easily own and manage multi-currency accounts. This includes currency exchange, sending and receiving payments to and from over 170 countries, as well as access to virtual cards.

Media contact

For all press-related inquiries, please contact Oyinda via oyinda@grey.co

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Money can mean different things. It might be your next flight, this month’s bills, an emergency fund, or something you’ve been saving toward for months.

Until now, Grey has been the place your money passes through. Now, you can do more with it while it’s here, with Pouch and Lifestyle.

Lifestyle brings everyday services and rewards into one place, while Pouch gives you a simple way to split your balance and organise your money around your plans. Together, they give you more to do with your Grey balance, from spending and earning rewards to preparing for what’s next.

More ways to spend and earn with Lifestyle

Lifestyle brings everyday digital services and rewards together in the Grey app.

Instead of only using Grey to receive, send, and spend money, you can now use your balance for more of the things you need day to day. From the Lifestyle tab, you can get eSIMs and, where available, buy airtime and data or pay supported bills.

Your spending can also earn you rewards. Eligible Grey card payments earn points you can track directly in Lifestyle and redeem for available rewards.

So, the next time you need data for your phone, an eSIM for a trip, or want to check the rewards you’ve earned from using your Grey card, you can find it all in Lifestyle.

Services vary by location, so check the Lifestyle tab in your Grey app to see what’s available to you.

Give every goal its own Pouch

Maybe you’re planning your next adventure, building an emergency fund, buying something special, or preparing for future investments.

Create different Pouches for the things that matter to you, give each one a name, and choose how much you want to keep aside. Having separate spaces for different goals makes it easier to see what you’re working on and stay connected to your plans.

Instead of looking at one balance and trying to remember what you can and can’t spend, you can split your balance and give each amount a purpose. And because plans change, your money isn’t locked away. You can move it back to your Grey balance when you need it.

Hold funds in dollars, pounds and euros

For people who earn, spend, or move money across currencies, you can also decide what works best for you. If you receive money in USD, EUR, or GBP, you can create a Pouch in that same currency without converting first.

Use your USD for your next adventure, your EUR for a big purchase, or keep your GBP ready for something important you’re planning.

Put Round-ups on autopilot

Sometimes the easiest way to reach a goal is to make it part of something you already do.

With Round-ups, the spare change from eligible Grey card payments can automatically go into a Pouch you choose. Every time you use your Grey card, you can put a little extra aside for your goal.

For example, if you spend $8.60 on your Grey card, your payment is rounded up to $9, and the remaining $0.40 goes into your Pouch.

Small amounts, collected over time, can help you keep moving closer to the things you want.

Everything you need, in one place

Grey already helps you receive, hold, send, and spend money across currencies. Now, Pouch and Lifestyle give you even more ways to use and manage your money without needing a separate app.

So whether you’re keeping money ready for what’s next, getting connected in a new city, paying a bill back home, or picking up something you need, you can do more of it without leaving Grey.

Your money can stay where it is, while more of your life happens around it.

Open your Grey app to explore Lifestyle and create your first Pouch today.

Frequently Asked Questions

What is Pouch?

Pouch is a Grey feature that helps you set aside money for specific goals. You can create separate Pouches for your plans, choose your preferred currency, and track your progress in one place.

Which currencies can I use for Pouch?

You can create Pouches in USD, EUR, and GBP.

Can I create more than one Pouch?

Yes. You can create multiple Pouches for different goals, such as travel, an emergency fund, a big purchase, or future plans.

Does Pouch earn interest?

Not yet. Pouch currently holds your funds separately and does not earn interest.

What are Round-ups?

Round-ups automatically move the spare change from eligible Grey card payments into a Pouch you choose. It’s a simple way to make progress as you spend.

Do I need a new Grey account to use Pouch?

No. Pouch is already part of the Grey app, so you can use it with your existing account.

Can I keep money without converting my currency?

Yes. With Pouch, you can hold funds in USD, EUR, or GBP, so you can set aside money in the currency you already hold.

Can I take money out of a Pouch whenever I want?

Yes, you can.

What is Lifestyle on Grey?

Lifestyle is a space in the Grey app where you can access everyday services and rewards. Depending on availability in your location, you can get eSIMs, buy airtime and data, pay supported bills, and access rewards.

How do Grey points work?

You can earn points on eligible Grey card payments. You can view your points balance in Lifestyle and redeem them for available rewards.

Is Lifestyle available everywhere?

Availability varies by service and location. Open the Lifestyle tab in your Grey app to see the services currently available to you.

One of the most common requests from our community has been for more ways to send money directly to local bank accounts around the world. We're happy to say those options have just expanded.

Starting today, you can send money to Argentina, Chile, Thailand, and Ethiopia directly from your Grey balance. Whether you're supporting family, paying contractors, or sending business payments abroad, your money arrives the way it's actually used on the other side, in local currency and through local payment rails.

Fees start from $1, and the rate you see is exactly what your recipient receives.

Sending money to Argentina

Argentina is one of the most requested destinations among our community, but sending money there hasn't always offered many good options. Wise and Revolut don't currently support transfers in Argentine pesos, while a $500 transfer through Western Union can cost around $24.99 in fees. Grey fills that gap, giving you a direct way to send ARS with transparent pricing and local currency delivery.

You can send from your USD, EUR, or GBP balance directly to any operating bank in Argentina, personal or business. The fee is $2 plus 0.20% per transaction, which works out to around $3 on a $500 transfer. Transfers process instantly on weekdays before 18:00 GMT, with a minimum of 1,000 ARS and a maximum of 7,000,000 ARS per transaction.

How to send money to Argentina on Grey:

• Open the Grey app and go to Send Money
• Select Argentina as your destination
• Enter your recipient's bank details
• Enter the amount you want to send
• Review the fee and exchange rate
• Hit Send. Your recipient gets the money in minutes

Start sending money to Argentina

Sending money to Thailand

Thailand is home to one of the largest freelance and digital nomad communities in the world. Annual remittances to the country now exceed $12.3 billion and continue to grow. As more people work, hire, and do business across borders, the need for simple, affordable transfers continues to grow. With Grey, you can now send Thai baht directly to local bank accounts.

You can send from your USD, EUR, or GBP balance to any operating bank in Thailand, personal or business, for a flat fee of $1.80 per transfer. That is 93% cheaper than Western Union and 69% cheaper than Wise on a $500 transfer. Transfers arrive the next business day before 18:00 local time, with a minimum of 10 THB and a maximum of 49,999 THB per transaction.

How to send money to Thailand on Grey:

• Open the Grey app and go to Send Money
• Select Thailand as your destination
• Enter your recipient's bank details
• Enter the amount you want to send
• Review the fee and exchange rate
• Hit Send. Your recipient receives the money the next business day

Start sending money to Thailand

Sending money to Ethiopia

More people than ever are sending money to Ethiopia. The country receives over $6 billion in remittances each year, with volumes growing by 50% year on year. From supporting family back home to paying freelancers and business partners, Grey now lets you send money directly to Ethiopia.

What makes Grey's Ethiopia transfer particularly useful is mobile money support. In addition to bank transfers, you can send directly to Telebirr and Safaricom M-Pesa, and those payments settle in real time. For families and individuals who rely on mobile wallets for everyday spending, this makes a real difference.

The fee is a flat $2 per transfer for both bank and mobile money transfers, which is 83% cheaper than Wise and up to 92% cheaper than a bank wire. The minimum transfer is 100 ETB and the maximum is 150,000 ETB per transaction.

How to send money to Ethiopia on Grey:

• Open the Grey app and go to Send Money
• Select Ethiopia as your destination
• Choose whether you want to send to a bank account or a mobile money wallet
• For mobile money, enter your recipient's Telebirr or Safaricom M-Pesa number. For bank transfers, enter their bank details
• Review the fee and exchange rate
• Hit Send. Mobile money transfers arrive in real time. Bank transfers arrive the next business day

Start sending money to Ethiopia

Sending money to Chile

Chile has become an important destination for remote work, freelancing, and international business. As more money moves between Chile and the rest of the world, Grey now gives you a direct way to send Chilean pesos to local bank accounts.

You can send from your USD, EUR, or GBP balance to any operating bank in Chile, personal or business, for a flat fee of just $1 per transfer. That is the lowest fee in this launch, 87% cheaper than Western Union and 85% cheaper than Wise on a $500 transfer. Transfers arrive the next business day before 18:00 local time, with a minimum of 100 CLP and a maximum of 4,500,000 CLP per transaction.

How to send money to Chile on Grey:

• Open the Grey app and go to Send Money
• Select Chile as your destination
• Enter your recipient's bank details
• Enter the amount you want to send
• Review the fee and exchange rate
• Hit Send. Your recipient receives the money the next business day

Start sending money to Chile

Why Grey for international transfers?

Grey was built for people who live and work across borders. Every transfer shows you the real rate and the exact fee before you confirm. No surprises, no percentage markups on top of a hidden spread.

With these four new currencies, Grey now covers even more of the world's most important money corridors. Whether you are a business paying global contractors or an individual sending money home, you keep more of what you earn.

Start sending today. Open your Grey account or update the app to access all four new currencies.

Frequently asked questions

Can I send to both personal and business bank accounts?Yes. All four currencies support transfers to personal and business bank accounts.

Are there any hidden fees on top of the flat rate?No. The fee shown before you confirm is the only fee Grey charges. The exchange rate you see is the rate your recipient receives.

What currencies can I send from?You can send from your USD, EUR, or GBP balance on Grey.

How do I send to a mobile money account in Ethiopia?Select Ethiopia as your destination, choose mobile money as the transfer method, and enter your recipient's Telebirr or Safaricom M-Pesa number. Mobile money transfers settle in real time.

Do transfers happen on weekends?All four currencies process on business days, Monday to Friday. Transfers submitted after the daily cut-off time or over the weekend will be processed on the next business day.

Exchange rates are indicative and change in real time. Always check the Grey app for the live rate before sending.

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